F.A.Q.

Where do you ship from? Do you ship internationally?

We ship our products from Canada to most countries worldwide. Unfortunately, we are unable to ship to Russia at the moment.

I have a problem with my order. I need help!

Simply use our contact form and let us know your order number and any issue you may have.

What is SansMinds return policy?

Please visit our Return & Refund policy page for all the details.

What shipping methods are available?

We offer various shipping options from Canada Post and UPS. To find out the cost of each, simply add the items you would like to your shopping cart, and begin the checkout process. After you enter your address you will see your available shipping options and the cost for each.

How much does shipping cost?

The cost will depend on the package weight and your location. Our products ship out from Canada, and shipping costs will increase the further your location is.

How long will my order take to arrive?

Most orders ship the next business day. You will receive a confirmation email when your order has shipped. Exactly how long your order takes to be delivered once it ships depends on the shipping method you choose.

Our warehouse is closed on weekends and on some holidays. We will try to ship your order placed during these time period on the next business day. During the holidays, after a busy weekend, or after a major release event it may take longer than one business day to ship an order due to a large volume of orders. Rest assured, we will ship your order as soon as possible.
In the case of pre-orders, we will ship all of your items together, unless instructed otherwise. If you wish to have the in-stock items ship first, please contact us through the Send a Message link, and we can work out a method that works best for you.

Can I track my package?

Absolutely! During checkout, you will be given multiple carrier options and services. If you wish to track your package, you may select an option that includes tracking.

Can I order via phone?

No. We take orders via online only.

What payment methods are available?

We take all major credit cards and Paypal. If you choose to pay via credit card, a PayPal account is not required. You will simply be redirected to a PayPal credit card page to enter your credit card information.

How are international orders marked? What about VAT and other taxes?

International orders are marked as “magic supplies” to keep taxes as low as possible. VAT may still apply in many countries, so be sure to check your local importation regulations.

For example, orders shipped to the U.K. are subject to a Value Added Tax, which is out of our control. Every order is marked with the actual dollar value. For legal reasons, false values cannot be substituted. Buyers are responsible for paying any taxes and fees charged when your order is imported.

How do I watch my Download or Streaming videos?

On your account page, there is a tab marked My Downloads. Simply click the tab and your videos will be available for viewing.

How do I become a SansMinds Artist?

Please visit our Become an Artist page for all the details.

Need Support ?

Can’t find the answer you’re looking for on our F.A.Q page? Send us a message and we will do our best to resolve any issues.

Ready to Shop?

Found all the answers you were looking for? Then it’s time to browse our store and add new effects to your repertoire.

Have an Idea?

Do you have a killer idea? Submit your creation now and become a SansMinds Artist with your very own Artist page.