Q&A – What you need to know!

Click here to read our Goodbye Letter if you have not

 

FAQ

What is happening to SansMinds.com online store?

 

We’ve decided to pass the torch on to the next generation. And SansMinds will be a platform that we keep to sometimes share and showcase our creative vlog or private work and accessories. We will no longer conduct sales at SansMinds.com as it’d be more like a digital magazine for our supporters over the years.

 

What happens to my SansMinds account?

It will now be your theonlinemagicstore.com account. Login using the same email address and password you’ve always used. If you have trouble accessing your account, our friendly support team is here to help!

 

Can I still buy SansMinds products?

Our full collection will at The Online Magic Store for you to make any purchases.

 

The site has not changed a lot why?

To make the transition as smooth as possible. We are transferring our store section of the website including database to The Online Magic Store website. This includes all the content and your order history. That is right, all your Sansminds.com order history and downloads will still be in your account. No need to download everything off SansMinds.com and no need to remember or make new log-ins.

 

Anything else to note?

If you have any store credit or coupon codes from before. They are still valid on theonlinemagicstore.com. If you have a customer case or any order issue prior to May 8. Brandon at SansMinds will continue to help you until it is resolved. Transaction on May 8 and onward, The Online Magic Store has the full control.

 

How to find out more

For any questions you might have – email us. We’d be happy to hear from you & always here to help!

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>